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Angela A Jackson
Location:
Cincinnati, OH
Description:
Angela A. Jackson Angela A. Jackson 5653 Viewpointe Drive Apt.H Cincinnati, Ohio 45213 513-476-XXXX(Cell) XXXX@gmail.com IT Professional with 20 plus years experience in Information Systems for major financial and retail institutions; operational, technical, and financial experience including skills in system analysis, problem solving, relationship building, project leadership; working in virtual team environments, authoring and analyzing processes, and software and hardware implementation & administration.Currently seeking employment in customer service. Summary of Qualifications ➢ Clear and concise, written and oral communication, conveyed appropriately to distinctaudiences.➢ Takes command of situations in a demanding business environment delivering profitable results.➢ Experienced in interacting with business areas and analyzing business needs.➢ Installation and administration of hardware and software➢ Perform testing of software and hardware➢ Ability to handle multiple tasks and work independently as well as in a team.➢ Good communication and problem solving skills.➢ Exceptional customer service.➢ Confident under pressure and adheres to deadlines. Employment History FIS Global (July 2022 – August 2022) 8500 Governors Hill Dr Cincinnati, Ohio 45249 Customer Service Associate U.S. Bank – Cincinnati, Ohio (April 2016 – May 2022) 425 Walnut Street Cincinnati, Ohio 45202 Application Tools Support Supported application by updating and making changes requested by the departments utilizing the tools. D+H (Formally Harland Financial – Cincinnati, Ohio (March 2006 – April 2016) 312 Plum Street Cincinnati, Ohio 45202 Network Engineer Associate Key responsibilities: • Configure, test and install VPNs and routers for replacement and new sites.• All configurations on the main frame utilizing a UNIX base system.• Resolve issues pertaining to circuit outages.• Primary communication support for Electronic Banking.• Configure routers to support new installations and assist with problem resolution for the EFT departments and ATM networks. Recently assisted the EFT department to make all of the ATMs ADA compliant.• Installation, cutover and testing of Secure Gateway VPN backup communications.• Create and maintain configuration site maps utilizing Visio.• Pulling weekly and monthly utilization statistics for various customers using OpManager.• Process and reconcile the Verizon bills for all Harland financial Data Circuits.• Setting up Check Point Edge VPN’s for disaster recovery.• Monitor Orion Solar Winds to detect down customers. Also, setup of new customers and circuits as they are added to the network.• Process monthly billing of Data and Voice circuits submitted to accounting.• After-hours on-call to resolve network issues. Fifth Third Bank - Cincinnati, Ohio (September 2003 to March 2006) 38 Fountain Sq Plaza Cincinnati, Ohio 45202 Network Control Operator Responsibilities included:• Monitor and maintain the ATM (Automated Teller Machine) network using IBM mainframe. • Monitor the network to resolve issues as they arise or to escalate to a higher level network support to alleviate network degradation and ensure connectivity and minimize downtime.• Monitor and troubleshoot EFT and Merchant Authorization Links, and work with customer and on call programmer to resolve issues. • Perform other duties as necessary. U.S. Bank – Cincinnati, Ohio (July 1976 – October 2002) 425 Walnut Street Cincinnati, Ohio 45202 Started: Data Entry Operator Ended: Senior Network Analyst Responsibilities included:• Monitor and provided second level support for a network consisting of 7000+ ATM (Automated Teller Machines) and 2500 branches.• Installed and tested all hardware and software configurations for the T1 Network• Analyze and solve data circuit and hardware problems.• Provide customer support for the branches, Data Operation Centers and ATM network• Successfully managed Disaster Recovery project for Production Systems.• Successfully converted data circuit locations to Thrucomm’s Satellite Network.• Assisted in the conversion of analog and digital portions of the network to a Frame Relay Managed Care Network.• Responsible for training peers.• Perform other duties as necessary.• Utilized mainframe system (MVS) in resolving customer issues. Technical Skills Postilion (ATM platform) / working knowledgeRouter configuration including CISCO and MotorolaCRM ticket managing systemJBM communications converters (used to convert SDLC to TCP/IP)DCWIN software for report printingJuniperSecure Gateway VPNsWorking Knowledge in Windows, Microsoft Office, PagenetIBM 3090/AS400 using MVS/ESAHypertracs/SPC, Tandem Systems/Base24, Omni Mux 9000/Sparc Station (Sun Systems), Scopus, Doc Express, Net Saint Monitoring systemOrion Solar Winds Education / Training Courses Cincinnati Technical College (8/75 - 9/77) - Associates Degree in Business Data ManagementUniversity of Cincinnati (77 - 79) - Courses in Finance, Business Management, Business Law, RPG Programming, COBOL, Economics, and PsychologyDiversity ClassSterling Commerce Hypertracs/SPC MultiplexersRacal CMS 400 System / 9000 SystemPC & Lotus NotesRacal Digital ProductsVisioData Communications SeminarGasper (Version 2.2.17)Cisco Router trainingSoft Skill classes on Data communications, Routers, Switches and HUBs, updated Microsoft and Windows 7 References: Available upon request
Category:
Services
Posted:
May 10 on BarefootStudent
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